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Knowledge

The Knowledge Tab is where you train your bot with the information it needs to respond accurately and effectively. This section is divided into several sub-tabs: Manually, Files, URL, and Google Suite.

Manually​

  • Long-term Memory Storage: Information provided here is stored in your database as part of the bot's long-term memory.
  • Knowledge Input: Specify the knowledge your bot should have to answer user messages effectively. You can provide specific domains of conversation, FAQs, and other relevant information.

Files​

  • Upload Files: Upload documents that the bot will use as part of its long short-term memory. Accepted file formats include PDFs, Word documents, and text files.
  • Usage: This is useful for providing detailed information, user manuals, and other reference materials.

URL​

  • Website Scraping: Provide URLs of websites from which the bot can scrape information. This data will be fed into the bot’s long short-term memory.
  • Dynamic Updates: Ideal for websites with frequently updated content, ensuring your bot has the latest information.

Google Suite​

  • Integration with Google Suite: Link your Google Sheets, Documents, and CSV files to the bot. This allows the bot to access and utilize information stored in your Google Drive.
  • Organizational Data: Store and upload organizational information, statistics, and other critical documents through share links.
Note

Ensure that any documents uploaded or linked are shared publicly to allow the bot to access them.

Example Usage​

Manually​

  1. Go to the Manually tab.
  2. Enter the domain of conversation and specific knowledge points your bot should know.
  3. Save the information to add it to the bot's long-term memory.

Files​

  1. Navigate to the Files tab.
  2. Click Upload and select the files you want the bot to learn from.
  3. Ensure the files are in a compatible format (e.g., PDF, Word).

URL​

  1. Open the URL tab.
  2. Enter the URL of the website you want the bot to scrape information from.
  3. Click Save to add the scraped data to the bot’s memory.

Google Suite​

  1. Go to the Google Suite tab.
  2. Link your Google account and select the documents, sheets, or CSV files to share.
  3. Assign a title to your attached link.
  4. Ensure the documents are shared publicly to grant the bot access.
  5. Click Save to integrate the information into the bot’s memory.

By properly utilizing these sub-tabs, you can enrich your bot’s knowledge base, ensuring it provides accurate and contextually relevant responses to user queries.